Shipping

Shipping and handling policy

Shipping and handling are included in the price of every item, with no minimum order and no surcharge for size or weight. Orders leave our fulfillment center within one business day by USPS Priority Mail and usually arrive in two to five business days. We deliver within the United States only.

Where to deliver

Orders ship to United States addresses only. We deliver to all fifty states and the District of Columbia, and to APO, FPO and DPO addresses. We do not deliver outside the United States and we do not deliver to freight forwarders or parcel forwarding services. An order placed with a non-United States delivery address is cancelled and refunded in full.

Age

You must be 18 or older to buy from this website. Placing an order confirms that you are at least 18 years old. We may cancel and refund any order where we have good reason to doubt this.

Processing schedule

Orders are picked and packed at our fulfillment center within one business day. Orders received after 2:00 PM Eastern Time, or on a weekend or public holiday, are processed on the next business day.

Once a label is scanned, USPS Priority Mail usually arrives in two to five business days. From the Southeast the usual time is two to three days. The West Coast is typically four to five. Allow three to six business days from order to delivery in total.

Tracking is emailed as soon as the label is scanned. Tracking may take a few hours to show movement after the notice arrives.

Addresses

Please check the address at checkout. If you notice an error, call (844) 720-1126 or write to info@westnordvelourfashionhub.com straight away. Once a parcel has left us we cannot redirect it. A parcel returned to us as undeliverable is refunded in full when it reaches us.

Delays outside our control

Severe weather, carrier backlogs and public holidays can lengthen delivery. If tracking has not moved for five business days, contact us and we will open a trace with the carrier. If the parcel cannot be found, we send a replacement or refund the order.

Charges

Sales tax, where it applies, is calculated at checkout from your shipping address. There is no separate shipping fee, handling fee or surcharge, and no recurring charge. Your statement will show this charge under the name westnordvelourfashionh.

Where orders ship from

Orders are dispatched from our fulfillment center. Its address is on the Fulfillment Address page. Do not send a return there without an authorization. See the Refund Policy.

Contact

Gem Trail Inc, Westnord Velour Fashion Hub
5142 N Academy Blvd Unit #4293 Colorado Springs, CO 80918 USA
Telephone: (844) 720-1126
Email: info@westnordvelourfashionhub.com
Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time