Refund Policy

The 30-day window

A piece may be returned within 30 days of the delivery date shown on its tracking record. It must be unworn, unwashed, unaltered, and carry its tags and original packaging. Accessories must be unused.

Pieces that cannot be returned

• Pieces that have been worn, washed, altered or damaged after delivery.
• Pieces returned without their tags, or with the tags removed.
• Gift boxes or bundles where one of the included items has been used or opened from its packaging.
• Pieces returned after the 30-day window has closed.

How to start a return

Write to info@westnordvelourfashionhub.com or call (844) 720-1126 with your order reference and the piece you want to return. Customer care replies with a return authorization number, usually on the same business day.

Do not send anything until you have that number. A parcel without an authorization number may be delayed or refused.

Where to send the return

Send the parcel to the fulfillment address below, with the authorization number written on the outside of the box:

Return postage is paid by the customer unless the piece arrived damaged or was the wrong item.

Refunds

Once the returned piece has been received and checked, the refund is issued to the original payment method. Card refunds usually appear within five to ten business days, depending on your card issuer. The refund covers the price of the piece; shipping and handling are included in the price and are not refunded separately.

Exchanges

We do not exchange pieces directly. To change size or color, return the original piece under this policy and place a new order at the price shown at that time.

Damaged or incorrect items

If a piece arrived damaged or is not the item you ordered, contact us within 30 days of delivery with a photograph of the item and its packaging. We arrange the return at our cost and send a replacement or refund the order in full.

See also the Terms & Conditions and the Fulfillment Address page.